Important Update | COVID-19

Like you, we are closely following the news updates about COVID-19. The health and safety of our customers, staff and of our wider Auckland community is our top priority as we operate in lockdown.

We want to let you know that we are taking all necessary precautionary measures, and following guidance and advice from the Ministry of Business, Innovation and Employment (MBIE) and the Ministry of Health.

Essential Services

As you are aware, the New Zealand Government has directed that only Essential Services will be able to continue to operate after 25 March 2020 until further notice.

Auckland Glass is an Essential Service in the category of Building and Construction (as per COVID19.govt.nz):

  • Any entity involved in building and construction related to essential services and critical infrastructure
  • Any entity involved in building and construction required immediately to maintain human health and safety at home or work

We will remain open to perform emergency glass repairs for commercial, retail and residential properties. This work is an immediate requirement to ensure basic human health and safety for the occupants of the property to prevent potential injury and/or sickness and to ensure adequate security of these properties is maintained.

Our phones are running as normal and we have vans operating as always, 24 hours a day, 7 days a week.

Precautions we are taking to help reduce the spread of Covid-19:

  • A ban on meeting face-to-face with anyone who has travelled internationally within the last two weeks or is otherwise unwell.
  • Restrictions on all domestic air travel.
  • A zero-tolerance approach to being in the office, all essential & non-essential office staff are working from home.
  • Very thorough cleaning and hygiene processes in place including increased sanitation practices for our vans operating on the road.
  • Lowering the risk of exposure by greatly reducing the level of contact between individuals.
  • Reinforcing the use of hand sanitisers and handwashing facilities

What we ask of you during this time:

Please ensure that you maintain good personal hygiene practices when our team needs to complete work in your home or at your site. This includes appropriate hand washing, use of hand sanitiser available and tissues (where necessary). Our operators taking inbound calls will be asking a list of questions to ensure our team and your office and/or family is kept safe.

While our team member/s are on site, if you start to feel unwell or develop symptoms (coughing, sneezing, fever etc) then please let our team know immediately. We may have to leave the site.

If you are experiencing any COVID-19 or flu-like symptoms, have returned from overseas in the last 14 days, or have been in close contact with someone who has been overseas, or you are in quarantine (as opposed to self-isolating), we ask that you speak to our operators by phone only and our team can work with you in finding a solution to complete the work.

Thank you for your patience and ongoing support. Be safe, and be kind.

Nick Reid
Managing Director

Need immediate glass repair?

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Call now on 0800 804 804